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JOB DESCRIPTION

POSITION: CSR /TELLER FLOATER

DEPARTMENT: BRANCH/PERRY

REPORTS TO: BRANCH MANAGER

SALARY: HOURLY

SUMMARY: Provides a variety of customer account transactions, as well as customer services such as sales of bank products and services.

JOB REQUIREMENTS:

• High school diploma or equivalent.
• 2+ years of job-related experience in a financial institution.
• Successful completion of in-house training program or other approved training program.

·Good interpersonal communication and computer skills; ability to operate standard office equipment such as adding machines and typewriters.

·Good understanding of financial institution products and services.

·Some knowledge in loan processes.

·Ability to complete multiple assignments with little to no supervision.

SPECIFIC JOB FUNCTIONS:

·Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.

·Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.

·Admits customers to safe deposit boxes.

·Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler’s checks, and money orders.

·Receives mortgage, consumer loan and other payments and ensures the payments match balance due. Enters payments into computer. Generates customer receipts.

·Places hold on accounts for uncollected funds.

·Counts, checks, and packages coins and currency.

·Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary.

·Assists with night depository bags, ATM balancing, and filming teller and branch capture work.

• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Reports malfunctions of teller terminals and other equipment used at the teller station.
• Checks night depository bags and records proper information on the financial institution’s forms.
• Performs other duties as assigned.
• Provides a complete range of customer services including opening new and closing accounts and maintenance to existing accounts.
• Provides efficient and courteous customer service, cross-marketing products, and services to generate new business.
• Performs a variety of clerical duties requiring knowledge of departmental procedures.
• Performs administrative tasks for Manager and others as assigned.
• Assists in answering the telephone and transferring calls to the appropriate department.
• Prepares paperwork and assist customers in the signing of documents to process all accounts.
• Establishes retirement accounts for customers.
• Assists with safe deposit box services.
• Assists at other branches as is required.
• Participates in required annual BSA/AML training.
• Complies with BSA/AML policies and procedures including and reporting suspicious activity and other job specific duties related to BSA.

GENERAL STATEMENTS:

• SunMark Community Bank is an Equal Employment Opportunity Employer.
• This document is for informational purposes only and is not to be construed as an employment agreement or contract. SunMark Community Bank retains the right to amend or change the job description at any time without prior notice.

SUNMARK COMMUNITY BANK IS AN EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER.