Fraud Alert: Protect Yourself from Scam Calls Impersonating Our Fraud Department
We want to make our members aware of an important and ongoing scam targeting financial institution customers. Recently, some individuals have reported receiving phone calls from people claiming to be from our “Fraud Department” regarding suspicious activity on their online banking accounts. While these calls may sound convincing, they are not legitimate and are part of a fraud attempt.
How the Scam Works
In this scam, a fraudster contacts you pretending to represent our Fraud Department. They may claim there has been suspicious activity on your account or that your online banking access needs to be secured. Their goal is to create a sense of urgency so you act quickly without questioning the request.
During the call, they may ask you to:
- Provide your online banking username or password
- Share a secure access code (often sent to your phone or email)
- Approve a login attempt or transaction
- Stay on the phone while they attempt to access your account
These requests are red flags. The scammer is attempting to use your information in real time to gain access to your account and initiate transactions such as transfers or bill payments.
Important Reminder: What We Will Never Do
Your security is extremely important to us. It’s critical to know that:
- We will NEVER call you and ask for your secure access codes
- We will NEVER request your online banking password
- We will NEVER ask you to approve a login or transaction you did not initiate
If anyone asks for this information—no matter how legitimate they sound—it is a scam.
How to Protect Yourself
You can take a few simple steps to keep your account safe:
- Do not share sensitive information like passwords or secure access codes
- Be cautious of unsolicited calls claiming to be from your financial institution
- Hang up immediately if something feels suspicious
- Verify directly by contacting us using the official phone number listed on our website or your account statement
What to Do If You Receive a Suspicious Call
If you receive one of these scam calls:
- Do not provide any information.
- Hang up right away.
- Contact us directly to report the incident and verify your account security.
If You’ve Already Shared Information
If you believe you may have provided sensitive information to a scammer:
- Contact us immediately
- Change your online banking password
- Monitor your account for any unauthorized transactions
The sooner you act, the better we can help protect your account.
Stay Informed, Stay Protected
Fraud tactics are constantly evolving, and scammers are becoming more sophisticated in how they approach customers. Staying informed is one of the best ways to protect yourself.
We are committed to keeping your information secure and will continue to share updates about potential threats. When in doubt, always pause and verify before taking action.
If you have any questions or concerns, please don’t hesitate to reach out to us directly.